Customer Support

Phil was all about providing excellent customer support … and that tradition continues.

Guides

Instructional guides, including a downloadable and an online Ex Factor 4 User Guide, plus how-to videos on changing strings and the string clasp.

FAQ’s

Our most frequently asked questions, including a timeline of Ex Factor serial numbers.

Repair

Repair and restoration services.

And, if you have further questions, please complete the Contact Form or email us at info@kubicki.com.